How do I find a doctor?
Saint Vincent Hospital cannot recommend a particular physician, as each individual has unique needs and requirements based on their personal situation. However, all of the doctors who are members of our hospital Medical Staff have been through a rigorous credentialing process. Most of our physician staff is board certified or board eligible. Browse our online Find A Physician Directory and learn about the doctors that have privileges at Saint Vincent Hospital, or, call our Physician Referral Service toll free at 1-888-786-4362 or 1-877-554-3258.
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I have a suggestion or a complaint, what do I do?
Saint Vincent Hospital takes your suggestions and complaints very seriously. If you have a problem, we want to resolve it as quickly as possible and ensure your satisfaction. In the event you have a complaint with any department or staff member, we want to know about it. Complaints are handled in our Office of Patient Advocates at 508-363-6308 or by mail:
Office of Patient Advocacy
Saint Vincent Hospital
123 Summer Street
Worcester, MA 01608
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Where can I find more information about health issues?
There are many resources for health information including online health information located on our
health library page of our website and in our medical library located on the second floor.
The John J. Dumphy Memorial Library provides healthcare information for employees, staff members, and affiliates of Saint Vincent Hospital. In addition to patient care, we support education, research, and management/administrative decision-making. Patients and their families may also use the library during normal business hours. If possible, a brief call in advance will confirm for non-staff users that the librarian will be available to assist them.
For consumers, we have a selection of both print and electronic resources available here in the hospital library. In addition, we work closely with the Lifetime Center for Family Health Library to provide health information that is meaningful.
Hours: The library, located on the second floor South end of the hospital and is staffed from 7:00 a.m. to 4:30 p.m. Monday through Friday.
Link to
Dumphy Memorial Library page on our website.
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What are the visiting hours?
The visiting hours may vary by department. Once you know which department that a patient is in, please contact that department for visiting hours. Please see our phone directory under Contact Us.
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How do I send flowers?
Within the main campus of our hospital at 123 Summer Street, Worcester, you may call Lori’s Gift Shop in the Atrium to order a selection of flowers, or, you can call a local florist for delivery. You will need to know the patient's room for delivery.
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How do I volunteer at the hospital?
Volunteers are an integral part of our care team. They assist in all areas of the Hospital in administrative and clinical areas, but all volunteers must first be screened, interviewed, and oriented to the Hospital before they begin assignments. If you would like to become a volunteer please click here on
Application Form and mail the completed form to the Manager of Volunteer Services at 123 Summer Street, Worcester, MA, 01608. If you wish you may contact the office at
508-363-9434.
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How do I get copies of my hospital medical records?
You may request information regarding your medical records in writing. The request should be mailed to the Medical Records Department at the address noted below. Your signature and all details that would help us locate the medical record should be provided, including: names at the time of service, approximate dates and other personal information. E-mail is not accepted.
Saint Vincent Hospital
Health Information Management Department
123 Summer Street
Suite 285 - 2 North
Worcester, MA 01608
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Do I need to know a specific telephone number in the hospital?
You may pick up any black wall phone on the walls of the facility on both the North and South side of the building and dial the operator if you need to locate a department phone number.
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How do I find my way around Saint Vincent Hospital?
Floor maps are available at the North and South Greeters Station on the 3rd level, adjacent to the main entrance. Wall directories are located on the North and South side of the building opposite the elevator banks. Floor Maps are also available on our website. Click on
About Us/Visitor Guide/Floor Maps.
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Other Important Phone Numbers:
| Admitting Department |
508-363-9451 |
| Center for Women and Infants |
508-363-9414 |
| Security Department |
508-363-6161 |
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| Human Resources |
508-363-8688 |
| Medical Records |
508-363-9472 |
| Switchboard |
508-363-5000 |
| Volunteers |
508-363-9434 |
| Interpreter’s Services |
508-363-8695 |
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Where can I park?
There is a multi-tiered, 1900 space parking garage at Saint Vincent Hospital at 123 Summer Street, Worcester. Parking is Free to patients of the hospital and patients of the Reliant Medical Group and Independent Physicians that are tenants of the building.
Please bring your ticket from the garage to your service destination for validation and free parking.
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Where can I get a wheelchair?
When you enter the building from the garage or through valet parking, right inside the North Entrance there is a Greeter’s Station. The greeter will provide you with a wheelchair.
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Hours of Operation Lab & Radiology Departments
Please remember to have your parking ticket stamped for free garage parking.
The Lab Blood Drawer Station is located on the first floor of the atrium -- south side (across from Dunkin Donuts). The Blood Drawer Station is open Monday - Friday 7:30 a.m. to 6:00 p.m. and on Saturdays from 7:30 a.m. to 11:00 a.m.
The Radiology Department is located on the first floor of the atrium on the north side. The various Radiology sub-departments are open as follows:
General X-Ray -- Monday - Friday 8:00 a.m. - 4:30 p.m. -- no appointment is necessary but you must have a physician's order.
The following sub-departments require an appointment.
Fluoroscopy -- Monday - Friday 8:00 a.m. - 4:30 p.m.
Ultrasound -- Monday - Friday 7:00 a.m. - 6:00 p.m., Saturday & Sunday 8:00 a.m. - 6:00 p.m., on call services 24/7 nights & weekends
CT Scan -- Monday - Friday 7:00 a.m. - 7:00 p.m., Saturday & Sunday 11:00 a.m. to 12:00 p.m. (1 hour only).
MRI -- Monday - Friday 7:00 a.m. - 8:45 p.m., Saturday & Sunday 7:00 a.m. - 7:00 p.m., on call services 7:00 p.m. - 6:00 a.m.
Nuclear Medicine -- Monday - Friday 8:00 a.m. - 5:00 p.m., 24/7 on-call services nights and weekends.
Digital Mammography -- Monday & Tuesday 10:00 a.m. - 6:00 p.m., Wednesday, Thursday, Friday 7:00 a.m. - 6:00 p.m..
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