Education and Information Resources:
During your hospitalization there are several education and information resources available to you and your family to access.
Video Education System – “TIGR”
“TIGR” is an “on-demand” video system available in all patient rooms at Saint Vincent Hospital . Patients, family members and caregivers can select a video from the menu to be played on the television system at any time during the patient’s stay in the hospital.
Videos Available:
The TIGR videos can not only help patients become familiar with their health, but also the services and facilities of St. Vincent Hospital including their room, food, receiving mail and flowers, and Interpreter Services. We also have information on Patient Safety, Patient Rights & Responsibilities, Blood Donor Services, Advance Directives, and End of Life Decisions.
The complete list of titles available can be seen on Channel 40 of your room television. Here is a sample of some of the topics available:
· Diabetes
· Your Heart
· Smoking
· Asthma
· COPD
· Pain Control
· Ostomy Self-Care
· Newborn Care
· Chemotherapy
Directions for Using the Video System:
- Turn the television to channel 40 to view menu of available videos.
- Dial ext. 28888 on the telephone and follow the prompts given on the telephone which are as follows: (you may also view the directions by turning to channel 41)
- Identify the preferred language for the messages:
1 for English 2 for Spanish
- Press 1 to play a video, 2 to take test/survey, 3 to repeat the message, or 4 to end call. (Note: there are no exams or surveys available at this time).
- On the number pad of the telephone, enter the 3-digit program code of the video that you wish to view.
- The system will then repeat the code and you are to press 1 if correct and 2 if incorrect.
- The system will then tell you what channel to turn to in order to view the video. A countdown will begin, which shows you how long until the video begins.
- Last, the system will ask you to press 1 if you want the message repeated or 2 to end call. The video will begin momentarily.
- Once the video begins to air on the television, you can pause or stop the video at any time by redialing the telephone number and following the prompts.
Library Resources:
Dumphy Memorial Library:
The hospital’s professional library is located on the south end of the hospital on the second floor. It includes a small consumer health collection as well as a number of on-line systems for consumer-health information. Library staff must be present when the library is used by patients or their family members. Hours are generally 7am - 4:30pm.
Fallon Foundation Lifetime Center :
A consumer health library located on the North end of the hospital on the first floor (atrium) level. Books and videos may be check out, and the library staff can assist in locating material via the internet. Hours are generally 8:30am-5pm. Monday – Friday.
Internet Resources:
The hospital internet site: www.stvincenthospital.com includes an excellent source of consumer health information in the “Patient Resources” section. In addition, the library’s website,
www.stvincenthospital.com/aboutUs/dumphyMemorialLibrary includes a link to Medline Plus , an excellent patient and consumer education site produced by the National Library of Medicine.
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Important Safety Information:
Identification of Patients:
All patients are required to wear an identification bracelet at all times. Should your bracelet become loose or need replacement, please inform your care provider so it can be replaced. This band is used to identify the right patient, using your name and your birth date, prior to any medications being administered and also for any procedures that maybe performed.
Staff Identification:
All official personnel must wear an identification badge. You may ask to see and I.D. at anytime. If you have any questions, please notify your nurse.
Falls Precautions:
Call before you fall! Please call for assistance to get out of bed or your chair. You may feel “ok” to get up by yourself, but certain conditions and medications may make you unsteady.
Electrical Appliances and Cellular Phones:
Use of personal electrical equipment is prohibited with limited exceptions. You may be permitted to use some devices are reviewing with your nurse. Cellular phones are NOT permitted and should be in the off position. Cellular phones in use, as well as on standby, could potentially cause our equipment to fail.
Smoke Free Environment:
Smoking is not permitted in any area of the hospital. This is for your health and safety. Please speak to your nurse or doctor if you wish for help and support to stop smoking.
Belongings:
We strongly advise you to send your belongings home. The hospital is not responsible for lost belongings. If you are unable to send your valuables home then they may be secured in the hospital safe. The staff can assist you if this is needed.
Dentures and glasses are easily lost. NEVER place them on your meal tray.
Medications:
It is important that you let staff know what medications you are taking. This would include prescription medications as well as herbal and over the counter medications. Do not take any medications other than what your nurse gives you. Should you feel that you need a medication that you are not receiving, please ask your nurse.
JUST ASK….
You know yourself better than anyone! For your safety, we encourage you to ask the staff ANY questions you may have about your plan of care, medications, etc.
Hand washing:
Hand washing is the single most important way to prevent an infection. All staff must wash their hands prior to any interaction with you. It is important that you wash your hands as well.
Our Pledge:
The MEMBERS OF YOUR HEALTH CARE TEAM
Promise
To Clean their hands with
soap and water
Or
with alcohol foam
Before touching you
Please let us know if
we have forgotten to clean our hands